NAIROBI CITY COUNTY TENDER FEBRUARY 2025
REQUEST FOR PROPOSAL (RFP)
Reference No. NCCG/PP, CE & CS/RFP/469/2024-2025
CONSULTANCY SERVICE FOR DEVELOPMENT OF NAIROBI CITY COUNTY CUSTOMER SERVICE CHARTER
1. The Nairobi city county invites sealed tenders for development of Nairobi City County Customer Service Charter
2. Tendering will be conducted under open competitive method using a standardized tender document. Tendering
is open to all qualified and interested Tenderers.
3. Qualified and interested tenderers may obtain further information and inspect the Tender Documents during
office hours 8:00am to 4:00pm, Monday to Friday excluding Public Holidays.at the address given below.
More details on the Services are provided in PART 2 – Services’ Requirements, Section V – Description of
Services of the Tender Document.
4. Tender documents may be viewed and downloaded for free from the Public Procurement Information Portal
(PPIP) website http://www.tenders.go.ke . Tenderers who download the tender document must forward their
particulars immediately to (insert email address) to facilitate any further clarification or addendum.
5. The Tenderer shall chronologically serialize all pages of the tender documents submitted.
6. Completed tenders must be delivered to the address below on or before 11.:00am on 14th February 2025.
Electronic Tenders not be permitted.
7. Tenders will be opened immediately after the deadline date and time specified above or any deadline date and
time specified later. Tenders will be publicly opened in the presence of the Tenderers’ designated representatives
who choose to attend at the address below.
9. Late tenders will be rejected.
10. The addresses referred to above are:
A. Address for obtaining further information and for purchasing tender documents
Nairobi City County Government
City hall way, City Hall, 4
th Floor Room 400, Supply Chain Management.
P.O BOX 30075-00100
Head of Supply Chain Management,
B. Address for Submission of Tenders.
Nairobi City County Government County Secretary
P.O Box 30075-00100
City hall way, City Hall ,4th Floor Room 400,
Supply Chain Management.
C. Address for Opening of Tenders.
Nairobi City County Government
City hall way, City Hall, 4th Floor Room 400, Supply Chain Management.
P.O BOX 30075-00100
Head of Supply Chain Management,
Email: nairobiprocurement@gmail.com
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