MINISTRY OF TOURISM, WILDLIFE AND HERITAGE TENDER SEPTEMBER 2023 
REQUEST FOR PROPOSALS
STATE DEPARTMENT FOR WILDLIFE

PROVISION OF ADMINISTRATION SERVICES FOR HUMAN-WILDLIFE CONFLICTS COMPENSATION
SCHEME CLAIMS DATA COLLECTION AND PAYMENT

SDW/RFP/009/2023-2024

1.0 Background of the Consultancy
Human-Wildlife Conflicts (HWC) poses major ecological and socio-economic
costs negatively impacting on the national economy and local community
livelihoods in Kenya. HWCs manifests in the form of human and wildlife
deaths, injuries, crop damage, property destruction and livestock depredation.
It also results in displacement of both wildlife and humans and
disruption of socio-economic activities, leading to conservation apathy and
economic loses. In Kenya, The Wildlife Conservation and Management Act
2013 (WCMA, 2013) has provisions for a government-run compensation
scheme in the event of death, injury, crop damage, livestock predation and
property damage. The Ministry of Tourism, Wildlife and Heritage (MoTWH)
intends to restructure and improve the efficiency of the existing human-
wildlife compensation scheme and it thus envisages to roll out a pilot
compensation scheme using a private Administrator as outlined in Section
24 of the Wildlife Conservation and Management Act, 2013. A key criterion
for a successful compensation scheme is acceptable payments made to
aggrieved parties within short time periods. Success of such a scheme will
be dependent on the following areas being handled effectively:
• Cost effective scheme administration.
• Timely and fair claims payments.
• Incentives for future damage prevention.
• Financial sustainability of the payments.
The scheme will be piloted in the following six (6) select counties:
1) Baringo, 2) Laikipia, 3) Narok, 4) Meru, 5) Kajiado and,
6) Taita Taveta.
2.0 Objectives of the assignment
The Ministry of Tourism and Wildlife through the State Department for
Wildlife is, therefore, seeking a scheme manager to implement the claims
administration of the HWC Compensation Scheme. The scheme manager
will provide the technical skills required to assess the HWC claims, including
assessment for death, injuries, livestock predation and depredation, crop
damage and property damage. The service provider will ensure that claims
are verified within an agreed Service Level Agreement (SLA) period to curb
any form of fraud or abuse to the scheme. The scheme manager will be
expected to provide sufficient information for the beneficiary of the claim
to be paid within a maximum of 30 days for crop, livestock and property
damage, and a maximum of 90 days for death or injuries of the insured.
Timely and fair payments of compensation can be supported by accurate
data collection, actuarial analysis and technology with the government and
the aggrieved parties kept updated through mobile SMS on the progress of
their claims. Compensation payments for small claims can also be equally
channeled through mobile money systems. The types of claims that will be
administered as a result of HWCs will include:
a) Human death
b) Human injury
c) Livestock predation or depredation
d) Crop damage
e) Property damage
The MoTWH is therefore looking for an innovative scheme administrator
who will be expected to carry out effective HWCs compensation data collection,
payments, public education and awareness, mitigation and deploy
technology in collaboration with county and national government administration,
CBOs, Conservancies and local NGOs.
3.0 Scope of work
The consultant(s) or consortium(s) will be expected to improve the
efficiency of the HWCs compensation processes by:
• Conducting a comprehensive and continuous assessment on the status
of the existing HWC compensation scheme and communicate the
results with a view of enhancing its effectiveness.
• Recruit, train, deploy, equip and supervise claims verifying officers
(VFO) from the local community areas on a day-to-day basis.
• Enhance the coordination and capacity of the HWCs compensation
processes to reduce fraud, inefficiencies and improve responses to
incidences of HWCs.
• Modernize and expand HWCs compensation reporting, verification
and payments to increase coordination and effectiveness by developing
a robust Integrated Information Management Systems (IMS)
for HWCs reporting and compensation payments and reporting.
• The consultancy will involve review of comparable institutions, international
best practice on managing HWCs compensation schemes;
an inception report to be followed by a meeting with Senior Management
Team (SMT) in the MoTWH or any other identified stakeholders
for consultations.
4.0 Expected deliverables
The scheme administrator will be expected to:
a) Adopt technology on the claim administration process-The consultant
or consortium should consider leveraging on existing technologies to
improve on efficiency of the entire process e.g., USSD for reporting,
block chain to coordinate the various entities, employ any other
effective verification process and mobile money payment systems for
claim payouts.

b) Develop a 24-hour helpline and emergency services for HWC victims.
c) Develop and test and implement technology-based claims verification
platform.
d) Conduct claims assessment and reporting.
e) Prepare and execute payment of HWCs claims.
f) Preparing daily, weekly, monthly, quarterly and annual status reports
to the Ministry of Tourism and Wildlife on claims, suspected fraud
cases, utilization levels and other analytics.
g) In addition, the consultant shall provide Four (4) hard copies and a
soft copy of each of the above reports and power point presentations
prepared during management meetings and stakeholders’ consultative
meetings.
h) Conduct public education and awareness on the compensation
processes.
i) Pilot HWC mitigation process in consultation with the KWS, Wildlife
Research and Training Institute and the Wildlife Conservation Trust
Fund.
j) Make any other recommendations that may aid in timely, effective
and efficient compensation of HWC compensation claims.
5.0 Procuring Entity’s Input
The State Department for Wildlife, Ministry of Tourism, Wildlife and Heritage,
shall provide the following to the consultant:
• All relevant documents.
• Link consultant(s) and facilitate consultative meetings with relevant
stakeholders.
• Overall coordination of the assignment.
6.0 Timeline
The contract is expected to run for two (2) years.
7.0 Qualifications
a) The consultant(s) or consortium(s) should be registered by a professional
regulatory body such as ICPAK, IRA, among others.
b) A firm or a consortium with demonstrated practical experience and
innovation in managing 3rd party claims administration related to
either health, wildlife management, crop protection or livestock or
any other related fields.
c) A firm with proven and demonstrated ICT capacity to administer
3rd party claims reporting, verification and ‘’big data’’ sets and clear
demonstration of analytics for decision-making.
d) A working knowledge of the GoK financial systems and ability to
effectively with the MDAs and other agencies involved in the compensation
scheme processes (e.g., County commissioners, County
governments (agricultural, health, livestock officers), KWS, WRTI and
the WCK).
e) KRA tax compliance and related national integrity values, especially
chapter 6 of the constitution of Kenya, 2010.
f) In addition, the consultant should meet the following qualifications:
• The lead consultant(s) or consortium(s)should have a basic
degree in any of the following fields: Economics, finance and
planning, GIS, Project Planning, Research and Policy, Insurance,
actuarial science, Environmental Science and Governance, wildlife
management or any other related field.
• Experience in stakeholder engagement and mobilization.
• Good report writing and presentation skills.
8.0 Submission of Technical and Financial Proposals
Eligible individual consultant(s) or consortium(s) should submit the
following:
1. Technical and financial proposals.
2. Curriculum Vitae (CV) of the consultant(s) or consortium(s).
3. Copies of all Certificates for Consultants or consortiums undertaking
the assignment.
9.0 How to apply:
Interested Consultants may obtain Request for Proposal document from
the Ministry of Tourism, Wildlife and Heritage website (www.tourism.
go.ke) or the National Treasury suppliers’ portal (http://tenders.go.ke)
and register to receive notification for the tender. Duly-filled Request for
proposal documents in plain sealed envelopes clearly marked “REQUEST
FOR PROVISION OF ADMINISTRATION SERVICES FOR HUMAN-WILDLIFE
CONFLICTS COMPENSATION SCHEME CLAIMS DATA COLLECTION
AND PAYMENTS” and bearing no indication of the identity of the
Consultant should be addressed to: The Principal Secretary, State Department
for Wildlife, P. O. Box 41394 – 00100, Nairobi, and be deposited
into the tender box at the reception of State Department for Wildlife,
NSSF Building, Block-A, Eastern Wing, 15th Floor, on or before 11:00 a.m.,
19th September, 2023.
Bids will be opened immediately thereafter in the presence of consultant(s)
or consortium(s) or their representatives who choose to attend.
PRINCIPAL SECRETARY
STATE DEPARTMENT FOR WILDLIFE

 

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