RETIREMENT BENEFITS AUTHORITY TENDER APRIL 2024 

INVITATION TO TENDER
TENDER FOR SUPPLY, DELIVERY & INSTALLATION OF CUSTOMER FEEDBACK SYSTEM

TENDER NO.RBA/OT/CFS/613/1823/2024 
1. The Retirement Benefits Authority invites sealed tenders for Tender for Supply, Delivery &
Installation of Customer Feedback System.
2. Tendering will be conducted under open competitive method using a standardized tender document.
Tendering is open to all qualified and interested Tenderers.
3. Qualified and interested tenderers may obtain further information and inspect the Tender Documents during
office hours (Monday to Friday) between 8:00 am and 4:00 pm from Procurement Department Office on
14th Floor Rahimtulla Towers Upper Hill Rd. Tender documents may be viewed and/or downloaded from
the website: www.rba.go.ke or www.tenders.go.ke
4. A complete set of Tender documents may be obtained electronically for free from the Retirement Benefits
Authoritywebsite: www.rba.go.ke OR PPIP website: www.tenders.go.ke. Tenderers who download the tender
document must forward their particulars immediately to procurement@rba.go.keto facilitate any further
clarification or addendum.
5. All Tenders must be accompanied by an original Tender Security of Kes. 50,000.00 valid for 120 days from
the date of tender opening.
6. The Tenderer MUST chronologically serialize all pages of the tender documents submitted.
7. Completed tenders must be delivered to the address below on or before 13th May, 2024 at 10:00 A.M.
Electronic Tenders will not be permitted.
8. Tenders will be opened immediately after the deadline date and time specified above or any deadline date and
time specified later.
9. Prices quoted should be net inclusive of all taxes and delivery, in Kenya Shillings and shall remain valid for 120
days from the closing date of the tender.
10. Late tenders will be rejected.
11. Tenders will be publicly opened in the presence of the Tenderers’ designated representatives or anyone who
chooses to attend. Bidders representatives and other persons who choose to attend the tender opening session
will be required to have a personal identification document (National ID/Passport).
12. The addresses referred to above are:
a. Address for obtaining further information and for purchasing tender documents
Procurement Department,
Retirement Benefits Authority,
P. O. Box 57733-00200, Nairobi
Kenya, Tel: 0202809000
Email: procurement@rba.go.ke
b. Address for Submission of Tenders
Retirement Benefits Authority, Upper
Hill Rahimtulla Tower, 14th Floor,
Deposit in the Tender Box

c. Address for Opening of Tenders
Retirement Benefits Authority,
14th Floor, Boardroom
Chief Executive Officer,
Retirement Benefits Authority

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