PROVISION OF UNIFIED DEVICE MANAGER SOLUTION – SAFARICOM PLC

SAFARICOM PLC TENDER MAY 2025 

THE PROVISION OF UNIFIED DEVICE MANAGER SOLUTION

1.0  Introduction

Safaricom PLC is the leading Technology and Telecommunications services provider in Kenya. While offering traditional telecommunication services over mobile and fixed networks, the company has grown to be the largest mobile financial services provider in the world, by several metrics. Our M-Pesa brand is world renown.

The company is consistently expanding and upgrading its systems and processes to align with the evolving needs of its customers across the consumer (retail) and enterprise segments. Innovation remains at the heart of the company, both in the way the network deployment and the offerings given to the customers. Safaricom PLC has a rich ecosystem of partners whom it collaborates with in setting up the fit for purpose IT stack. We are also increasingly growing our software engineering capacity as we aim to be more agile, innovative and cost optimal.

A growing focus area for Safaricom is the Terminals and Device management where we need to able to manage our Fixed, Mobile and IOT devices and offer services and solutions which are fit for purpose. In pursuit of this objective, Safaricom continually seeks partnerships with competent and reputable suppliers and service providers to fulfill various requirements.

This Expression of Interest (EOI) serves as a preliminary step to identify vendors with the necessary expertise and capabilities to provide comprehensive Unified Device Manager solution to manage and evolve the terminals and devices into the future.

2.0  Scope

The bidder MUST demonstrable capacity and experience in the design, supply, installation, testing, commissioning, support & maintenance of Unified Device manager Solution for Fixed, Mobile and IOT devices.

The solution should have high-level capabilities Listed in the main TOR accessible using the link; https://www.safaricom.co.ke/about/join-safaricom/our-suppliers/tenders

3.0  EOI Requirements for the bidders

The bidder should demonstrate the capability of having deployed a similar system and is therefore expected to share detailed responses showcasing the firm’s capacity and experience in offering the solution as per the scope highlighted in 2.0 above.

Please see the breakdown listed here; https://www.safaricom.co.ke/about/join-safaricom/our-suppliers/tenders

4.0  Important Instructions on Enquiries and submission of Responses:

1. a)The responses to this EOI are to be submitted via the Safaricom i-sourcing portal and e-mail responses WILL NOT BE CONSIDERED.
2. b)All suppliers not registered with Safaricom and would like to participate in this EOI will be expected to register as new suppliers via the below link to be able to access the EOI.

https://eqjd.fa.us6.oraclecloud.com/fscmUI/faces/PrcPosReqisterSupplier?prcBuId=3000000024 65003

1. c)All registered suppliers who would like to participate in this EOI can access the EOI through below link.

Negotiation 2084 (EXPRESSION OF INTEREST FOR THE PROVISION OF UNIFIED DEVICE MANAGER SOLUTION) Is Open for Responding

1. d)For any support/enquiries relating to this EOI, kindly send an email to fkithinji@Safaricom.co.ke.
2. e)Once logged in, all interested suppliers can access the EOI by following below steps:

Supplier Portal>>Negotiations>>View Negotiations>>*Invitation Received (pick NO)>> Search.

1. f)The EOI response should not include pricing/commercial proposal.
2. g)All responses should be provided in standard file formats i.e., XLSs, DOC(X) and PDF. Any link submitted together with the documentation should lead to an MS OneDrive folder and not Google Drive or WeTransfer. Submissions with links to platforms other than MS OneDrive will not be accessible on our end and will not be considered.
3. h)Any costs associated with the preparation and submission of the response to the EOI shall be borne by the vendor.

5.0  Evaluation Process

• Once Safaricom PLC receives responses to this EOI on the closure date indicated, the evaluator shall evaluate all the responses to the EOI including all supporting documents & documentary evidence. Please NOTE that failure to submit requisite supporting documents or documentary evidence, may lead to rejection of the EOI response.
• The Evaluation Committee may seek additional documents as it deems necessary, at its discretion as part of the evaluation exercise that will be undertaken.
• EOI respondents who meet the minimum requirements may be called for a detailed presentation for further evaluation of their technical capability, product quality, Quality Analysis procedure, etc. as part of the EOI evaluation.
• Only those EOI respondents that meet the minimum requirements indicated in the EOI requirements section will be shortlisted following successful evaluation of their offering/solution proposal.

6.0  Next Steps

• Suppliers that express interest to participate in the provision of the above-mentioned scopes and meet our requirements, shall be prequalified in their area(s) of expertise, subject to the provision of required documentation.
• Suppliers that meet the minimum evaluation in the EOI and pre-qualification criteria will be considered for further discussion on the tender process.

7.0  Note;

• Safaricom PLC reserves, at its sole discretion, the right to select or reject either in totality or partially, any or all proposals made in the context of this EOI. Any such decisions made will be final and no correspondence will be engaged into, other than for informing the bidders of the outcome of the process.
• The receipt of a response shall not bind Safaricom into any contractual agreements with the bidder. Such arrangements shall only come into place once a tender process has been undertaken and an award issued to successful bidder(s) as evaluated technically and commercially.